Why JQL search doesn't show all the results?

[Michael Raj]

Hi, I'm struggling with searching possibilities in JIRA.

I'm looking for issues with the text "P15583345" inside.

Search query [text ~ "P15583345"] gives me only 3 results but there are 5 issues with mentioned string (no other filters applied).

If I search for other word which is in these 5 and next 183 issues it finds them. But the only unique word that connects these 5 issues is "P15583345".

Did you have such problem? How else can I find these issues?

Michel

[Vimalraj]

It could index issue. Please try to re-index if the record is not too high and try. Thanks

[Alexey Matveev]

Hello,

Are you sure that those two issues have P15583345 with spaces before and after the word?

[Nic Brough -Adaptavist-]

And in what type of fields are these strings?

[Michael Raj]

@Alexey Matveev Actually, there is an underscore before and a space after the string. In both - found and not found.

[Alexey Matveev]

text ~ looks for the word in all text custom fields including comments. I believe that in found tickets you ve got P15583345 with spaces before and after the word. If you enter P15583345, it will not find _P15583345.

[Michael Raj]

It doesn't matter if I write:

text ~ "P15583345" or

text ~ "_P15583345" or

text ~ "_P15583345 "

It's always showing me only three results (the same as at the graphic).

Please notice an underscore in results found. It's also in not found ones.

JIRA v7.13.0. After weekend I'll check on JIRA v8 if the issue still exists.

[Serhii Riabovil]

Hi @Michael Raj ,

JIRA v7.13.0. After weekend I'll check on JIRA v8 if the issue still exists.

have you managed to fix it?

[Michael Raj]

Hi @Serhii Riabovil ,

Thanks for the reminder.

Yes, it works now (on v8.6) :)

We didn't find root cause of the issue.