Why are issues not appearing in a board column?

[Colleen]

I updated the workflow for a project, but the issues don't show up in one of the columns on the board representing the "Failed" status. The original workflow had this status and populated previously. I think the issue is with a filter that was applied. There's this saved filter:

project in (UAT) AND NOT (resolution = Done AND resolutiondate < -14d AND status in (Done, Failed)) ORDER BY status DESC

I don't know JQL or the best way to fix it. The owner is no longer with the company. Please advise. 

[Sam Nadarajan · Accepted solution]

Hello @Colleen , we can certainly help you out! Can you provide a few screenshots of your board configuration please (Board > Triple Dot menu on top right > Board Settings > General and Column)

From the query you provided, it looks like you are explicitly excluding issues that are in the Done or Failed status. That might be the culprit. If you remove "Failed" from the filter what do you see?

[Colleen]

Hi Samuel, yes I thought it might be excluding since it says "...(NOT...Failed))..." If I remove Failed so the query is:

"project in (UAT) AND NOT (resolution = Done AND resolutiondate < -14d AND status in (Done)) ORDER BY status DESC"

...a ton of issues populate. But maybe this query doesn't apply to any of the issues in a Failed status, since if you look at the column in the image below, it shows zero issues...? 

[Colleen]

I figured out that the filter set for the board was indeed excluding Failed tickets. I just wrote a more generic query to assign to the board and issues started appearing in the column. Thanks for advice. 

[Sam Nadarajan]

Awesome! Glad that removing that failed clause in the query helped! If you don't mind accepting this answer so that other people that stumble upon this question will know what worked that would be awesome!