Why can't I deactivate Jira users with the Bob Swift CLI?

[CUL Atlassian Admin]

We recently upgraded to Jira 9.4.6 and Bob Swift CLI 10.6. Now, when I try to deactivate a user with the command line tool, I get the following error:

$ ./acli --action updateUser --deactivate --userId id_of_user
Client error: id_of_user partially updated, but status could not be changed. Reason is unknown

The user is not a component lead, and can be deactivated with no trouble using the GUI. The command line interface works fine for other "updateUser" tasks.

[Reshma Begum {Appfire}]

Hi @CUL Atlassian Admin ,

Good day, I am Reshma from the Bobswift support team.

We have created a support request SUPPORT-94912  to better track your request. However, we couldn't add you as a reporter.

Please sign up using this link sign up and share with us the user name or id.
We will then add you as the reporter and confirm.

We would need more details like the debug logs for the action you are running. Once you sign up to our portal, please access the referred support request and provide us the logs by appending --debug to the action command. Below is a sample for your reference:

--action updateUser --deactivate --userId "Appfire Support" --debug

Looking forward to your response!

Thanks,
Reshma

[CUL Atlassian Admin]

I have created an account with appfire using the user name, "CUL USG."

[CUL Atlassian Admin]

I have created an Appfire account, but I still have no access to [SUPPORT-94912].

[Reshma Begum {Appfire}]

Hi @CUL Atlassian Admin ,

Thanks for the update!

We have now added you as a Reporter to the support request. Please access the support request SUPPORT-94912 and share the debug logs for our analysis.

Thanks,

Reshma

[Reshma Begum {Appfire}]

Adding the resolution here:

The issue was identified with Jira 9.4.3 and above and 9.6.x, but not 9.5.x. We released a fix ACLI 11.0 that can be downloaded from here.

Thanks,

Reshma