Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Why can't "Organizations" from Jira Service Desk be used in Jira?

Robert Werner
Contributor
February 9, 2018

A week ago we started using the Organizations field in Jira Service Desk and really like it.

So today I set out to use the same field in a few Jira projects me & my colleagues use.  The system actually let me do so without any errors but the field never appeared on the View or Edit screens.  Why not?

I then created a duplicate Organizations field.  Nothing wrong with this per say except that I will now have to maintain two duplicate customer lists.

Robert

1 answer

1 vote
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 9, 2018

the Organizations field is a feature of Jira Service Desk that is why it can not be used in Jira software. For example, like in Jira software project you can not define SLA and do not have Automation.

Robert Werner
Contributor
February 12, 2018

Thanks.  I ended up created a duplicate "Organizations" field for the Jira projects my company uses.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events