Why do I keep being forced to reset my password for JIRA/Confluence?

[Kristen Hugg]

Hi everyone. Long-time JIRA user and admin for my company's instance here.

I keep getting asked to reset my password at seemingly random intervals of time. As far as I'm aware, there's no setting enabled for us to force users to reset their password after a given amount of time, and the messaging I get is borderline infuriating - "your admin wants you to set a new password" - I AM the admin, and no, I didn't ask to do this! Neither did any of the other admins! And they don't seem to have this issue!

Please see attached screenshot.

How do I regain control of this situation? Last time this happened earlier this year, I remember having to reset my password twice in the span of a week. 

Any and all wisdom/advice is appreciated. Thank you in advance!

[Ste Wright]

Hi @Kristen Hugg 

I'd initially check your Atlassian Access settings:

1. Go to admin.atlassian.com
2. Select Security > Authentication Policies
3. Check your policy to see if there is a short password expiry

But given you state it's only your account and not others - I would consider contacting Atlassian via https://support.atlassian.com/contact/ for more direct assistance.

Ste

[Warren Kent]

I have the same problem - @Kristen Hugg did you ever get an answer to this?

[Kristen Hugg]

@Warren Kent Hi Warren - No, I never got a useful answer for this. In fact it just happened again the other day. It's truly bizarre.

[Ste Wright]

Have you tried contacting Atlassian Support as recommended above?

Ste

[Warren Kent]

i have a ticket open with them but went on leave for a while - hopefully its still frozen (as per my request). Ill follow up and see what answers i can get.