Why do some "Done" issues not show up as Done on the backlog?

[Bethany Holt]

The issue has been marked as done for about a week, but it doesn't show with the strikethrough on the backlog.  See screenshot - one is how it looks on the backlog, the other shows the status when the issue is open.

[Joe Pitt]

If it doesn't have the strikethrough the resolution isn't set. Your workflow is wrong. Issues shouldn't be able to be moved to Done without going through a transition where the user or a post function sets the resolution. 

[Bethany Holt]

Thanks @Joe Pitt .  We just set up this new next-gen board, so we only have To Do, In Progress, QA, and Done right now.  So if the user moved it straight from To Do to Done, it would cause this to happen?

[Joe Pitt]

You need to look at the workflow. The transition to what you are flagging as 'done' needs to go through a transition where the resolution field is set. I'm not using next gen projects, but the rule about resolution is the same. Also, look at the criteria for what is 'done'. The last time I used boards Done could be defined as workflow status and resolution value. 

[Bethany Holt]

@Joe Pitt Understood, I will check that.  Thanks so much.

[Bethany Holt]

@Joe Pitt Thanks for your help.  But I'm still not sure why some issues show as done in some screens, don't show as done in other screens, yet other issues show as done in all screens - our workflow is currently the same for all issue types.

[Joe Pitt]

Somewhere along the line a user is seeing a screen where they can set the resolution field or there is a possible branch were it is set by a post function. Is this a recent problem? Maybe the workflow was changed or the resolution field was deleted from a transition scheme. If you dig deep enough I'm sure there is an answer. 

[Bethany Holt]

That totally makes sense, but it's been a problem across the board since we moved to next-gen.  

[Joe Pitt]

I'm not using next gen yet so I don't know the difference. Did you migrate current project to next gen or start fresh? I suggest searching the forum and google about next gen problems. 

[Bethany Holt]

We started fresh.  I'll search some more.  Thanks so much for your help!

[Joe Pitt]

You're welcome. From the questions in the forum there seems to be lots of people with issues with the next gen projects.