Why does Jira create users instead of using already existing ones?

[JiraDeveloper]

I try to import a csv containing issues for a Project. These Issues should have an assignee and a reporter and i want to set those using a name and an Id. But when i try to do that Jira tries to create two users for that field instead of setting the fields to users that already exist in the system. I have deleted on of the newly created users and i have set one to inactive but when i reimport the csv they still get set as assignee and reporter.

how do i fix that?

[Alex Koxaras -Relational-]

Hi @JiraDeveloper and welcome to the community,

Can you post a screenshot of your mapping fields? Also, refer to this documentation for help https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

From the documentation:

Creating users

You can choose to have the importer automatically create Jira users for any values of the Assignee or Reporter field.

• Users will be created as active accounts in Jira. Users will need to get their passwords emailed to them the first time they log into Jira.

• Users with no real name will get the portion of their email address (login name) before the "@" character as their Full Name in Jira.

• If you are using External User Management, the import process will not be able to create Jira users; instead, the importer will give you a list of any new users that need to be created. You will need to create the users in your external user repository before commencing the import.

• If you have a user-limited license (e.g. personal license), and the number of required users is larger than the limit, then the import will be stopped. A page will be displayed showing a list of users that can't be created.

• If Assignee and Reporter are not mapped, then no users are created.

[Alex Koxaras -Relational-]

Uncheck only the "map field value" checkboxes from assignee and reporter and try again. From my previous reply read the:

If Assignee and Reporter are not mapped, then no users are created.

[JiraDeveloper]

[JiraDeveloper]

These are the mappings. I forgot about another detail by the way. There are other users that dont have a clone created by jira. i can add those to the fields without problems.

[JiraDeveloper]

Did not work.

[JiraDeveloper]

Deleted