Why does my coworker have a different view than I do?

[Brianna Barnes]

Looking at the same board, my view of the "quick" view on the right side panel is different than his.

I've searched in settings and I can't find anything that changes this. I'm sure it's something super simple, but I want to know since there's a tiny functionality difference.

[Maksim Smetannikov]

Hi, Brianna

Here is the answer to your question:

https://community.atlassian.com/t5/Jira-Core-questions/How-to-turn-off-new-UI/qaq-p/675214

:)

[Brianna Barnes]

I did find this in my search, but turning off the new Jira experience isn't possible now.

[Maksim Smetannikov]

Try this:

[Brianna Barnes]

That's the one thing I did try that might've done something. And when I flick that on, it doesn't give me that side panel view, it displays the ticket as a pop up. So this isn't it either.

[Maksim Smetannikov]

This will switch to side panel view mode:

[Brianna Barnes]

I don't have that option on mine :(

I don't know if this makes an impact, but this is a KanBan board that's created off of a service desk project. But this co-worker and I are both looking at the same board and seeing two different things.

[Maksim Smetannikov]

Try to log out and then log in.

After server for me is amazing in cloud kanban for Service Desk projects. 

If the software project type is available to you, try switching to it and changing the task view on the Board. 

And tell me the left or right interface for you is the target(From your first screenshot)?

[Brianna Barnes]

So, I can't change the kind of project it is, since it's an internal helpdesk queue for our Helpdesk/IT team to handle internal requests.

And in the picture, my view in on the right side. My co-workers is the left side.

[Brianna Barnes]

So, I had my coworker look for the "Open issues in dialog" is something that he sees.

[Maksim Smetannikov]

Have you tried relog-in?

[Brianna Barnes]

I have twice now, no change.

[Maksim Smetannikov]

Ask for temporary administrator rights and check this dialog with them.

[Brianna Barnes]

I am actually a full admin already

[Maksim Smetannikov]

Then it is an occasion to request support from atlassian))

[Rafa Soares]

I have the same issue. Any answer to this problem?