Why i can't move ticket to the colomn to "to do" to "finish"

[amandine.cervantes]

hello

I user Jira server i can't change some ticket which have a type "alerte" to the colomn "to do" to an other status.

I didn't change the workflow recently but a re-indexation has been done recently.

thanks for your answer and help

Amandine 

[Ste Wright · Accepted solution]

Hi @amandine.cervantes 

If you're unable to transition an issue to another status, it could be range of things. Best thing to do is either research each possible issue - things you might be able to do include:

• Board: If you can transition the issue from the issue's main view - but not change the column on the board, it could be a simple column mapping issue. As a Board Admin, go to Board > Configure > Columns and ensure statuses are mapped correctly.
• Workflow - No Outward Transitions: The workflow status you're in might have no outward going transition, therefore cannot move to another status. As a Project Admin, you could check this by going to Project Settings > Workflows and check it. You might also be able to modify it is the workflow isn't used by other projects.

Or if you're a Jira Admin (or reach out to one on your instance:

• Workflow - Status Property: The workflow might have a property for the status you're in which limits transitions or editing of the issue.
• Workflow - Transition Properties: The transitions out of the current status might be limited to certain roles via conditions, etc
• Project Permissions: Ensure you have the appropriate permissions to transition an issue - it could be this is assigned to another group of users or a specified user type (eg. only the assignee of the issue)

^ I'd look into these first, let us know what you find :)

Ste

[amandine.cervantes]

Hello, thank you @Ste Wright  I did some of you recommandations and I will follow the others 

Have a good day

Amandine