Why i cant see anything on view workflow in issue page

[Sneha Gole]

When i click on View Workflow i cant see the workflow  (like shown in 2nd img.) even workflow screen is assign and work flow i also publish . Workflow is active as well.

1)

2)

[Stefano Coletta]

I've found another app that makes the workflow disappear.
It's The Scheduler.
Once disabled workflows started to display.

This was tested on Jira DC v9.13.0 with The Scheduler v6.6.0 installed.

After further investigation I've found that is this specific module

Create Scheduled Issue New Dialog Web Resource

 (create-edit-scheduled-issue-new-dialog)

Once disabled, it started to work again.

Update: the vendor of The Scheduler is aware of the issue.

Hope it helps.

[Vamsi Kandala]

Hi @Stefano Coletta,

Thank you.

We have 'The Scheduler' plugin and the issue came up when we upgraded the plugin version from 6.5.8 to 6.6.0.

Looks like version 6.6.0 introduced 3 new modules and one of them was 'Create Scheduled Issue New Dialog Web Resource' 

When we disabled this module, it was working fine and we could see the workflows again.

Thanks again for posting the solution.

Regards,
Vamsi

[Ritesh Singh]

The Scheduler v6.6.1 fixes this problem for us.

[Stefano Coletta]

Also for us, v6.6.1 fixed the problem.

[license management]

Upgraded to 6.6.2 solved it for us too.

[Toomas Adson]

Hello. 

Did someone find solution besides enabling the  "View read--only Workflow" ?
We have similar issue with JIRA Data Server . I did checked the permission schema, the option is enabled. What are alternative options?

[Michelle Logan]

Anyone??  Having the same issues here Jira Data Center v9.4.1

Also some issues don't have the link at all

[Ganesh Satav]

Hi Toomas and Michelle,

I had faced similar issue with Data Center and was able to resolve it.

The issue was with one of the installed app. In our case, the app was "User Story Map". Once we disabled it, we were able to see workflow again.

I would like to suggest you to try operating Jira in "Safe Mode" and see if this problem is resolved.

If the problem is getting resolved in "Safe Mode" that means one of the installed App is causing issue.

Hope this helps you.

Thanks,

Ganesh Satav

[Toomas Adson]

Yes, that option solved issue. Some app used same components, that View Workflow used ant that was the source of conflict.  I checked all the apps and there were some that were disabled because they were outdated. After uninstalling those apps we could see the workflow again

[Ganesh Satav]

Hi @Sneha Gole ,

Hope you are doing well.

I am facing same error when I am trying to view the workflow.

Can you please let me know if you have found the resolution for the error?

Thank you for your efforts.

Ganesh Satav

[Andrey Afanasyev]

Hello, I have the same problem. I'm an admin with global jira permissions, but I also can't see the workflow from the request. When checking in the google chrome console, I get the following error

[IT Web Technologies]

We're having the issue with version v8.20.6.

Permissions aren't a problem. As stated in another comment, the View Workflow link wouldn't even be visible if the permission wasn't granted. 

Have you raised a support request?

[Veera]

Hi Sneha,

You need to have 'View Read-Only Workflow' project level permission to view the workflow from the issue view screen.

Your Jira admin should be able to check and grant you the permission.

[Yogesh Mude]

@Veera if m not wrong, if the user does not have the view read-only workflow permission then the user won't be able to see the view workflow link itself on the issue view screen.

Please correct me, if I misunderstood.

[Sneha Gole]

@Veera 

I already have permission and user is administrator 

[Yogesh Mude]

HI @Sneha Gole 

It should show the workflow if you click on the view workflow link on the issue view page.

can you please refresh the page or logout and login again and check.

[Sneha Gole]

no its not showing anything 

[Yogesh Mude]

ahh....Did you get any errors??

[Sneha Gole]

no