Why is our second ticket have 2 "Done" markings?

[Sherwin Soriano]

Hi!

I would like to inquire as to why the first ticket in the left only has 1 done marking and the other one in the right has 2.

These 2 tickets are of the same issue type and is using the same workflow.

[Manne Kjærby - ProProces]

Hi Sherwin.

The done mark with the check mark indicates the resolution.

The resolution should always be set on issues that have a done status.

As this is Jiras definition of done.

Check your workflow and see if there is a loophole to set the status done without setting the resolution, and then make sure the resolution is set on that transition.

[Sherwin Soriano]

I checked and both 2 transitions seem to be setting the resolution to done.