Will map to Resolution Done when workflow step will reach status Done??

[Raju Anumula]

i have resolution field in create screen.All newly created tasks will map to Resolution Done when workflow step will reach status Done or Dropped it is possible??  if yes how?? 

thanking in Advance.

Regards,

Raju Anumula. 

[Marcos Sanchez]

Hi,

You have some options there:

-If you want to set a Resolution when issues reach Done or Dropped you can configure workflow postfunctions (Update Issue Field) to do that.

-You can set Resolution field as Mandatory and configure it in a screen that you can configure to be displayed on the workflow step that you want.

That two are the ones that I would do, maybe I prefer the first one, but both are valid.

Regards,
Marcos

[Raju Anumula]

Hi Macros,

i have a resolution field(mandatory) in create screen. when we create an issue i mapped to resolution field to done when workflow step will reach status Done?? it's possible??

resolution mapped to done---> status should be done??

[Marcos Sanchez]

Hi,

As Gezim said on the other answer, having the Resolution field on Create Screen is not util because you don't know the resolution when you are creating an issue (and, if I'm not wrong, JIRA will empty your Resolution field).

If you know that all issues that will be in transitioned to Done or Dropped will have resolution "Done" you can follow the first option that I said in my answer.

Regards,
Marcos

[Raju Anumula]

Thanks Marcos.

[Gezim Shehu [Communardo]]

Hi Raju,

This is definitely the most common mistake when building a new workflow.

First, I would suggest remove the Resolution field from the Create Screen. I don't see any point for that being there.

You can either set this automatic, let's say you know that every issue which goes to status Done will have a resolution of Done and every issue which goes to status Cancelled will have a resolution Cancelled.

This should be done by adding a post function in respective transitions, Update Field and setting the correct resolution.

Though if you have different resolutions for the same status, let's say status done can have a resolution of Done, Fixed, Workaround, you need to add the Resolution field in the Done transition Screen and also make  it mandatory!

Br

[Raju Anumula]

many thanks

[Nic Brough -Adaptavist-]

Never put the resolution on a create or edit screen, and certainly never make it mandatory (and you don't need to worry about making it mandatory on "close" of your issues if you use it on a transition screen)

It breaks your data instantly when you do that.