Workday and Jira Integration

[이정민]

Is it possible to integrate Workday and Jira? For example to integrate data / functions from Jira to Workday and vice versa.

[Siva Kumar]

Currently, there are no pre-built connectors.

But you will be able to create tickets in JIRA through mails.

[David Emhardt]

We need a way to set working days per individual, via WorkDay or Google calendar, or manually

[Rashi Gupta]

Did you get a working solution for your ask. We have a similar use case and wondering what might have worked for you

[David Emhardt]

No, I did not. There are no pre-built connections for WorkDay and JIRA. So can not set working days in JIRA from WorkDay

[Johannes Fürtler]

Any news? Are there pre-built connectors available already?

[Howard Nedd]

Hi @Johannes Fürtler ,

Currently there is no native or prebuilt connector available as far as I know.

You should keep an eye on this page:  https://automate.io/integration/jira/workday as they have stated that it will be available soon.

Regards
Howard

[Amen Teng]

Hi @David Emhardt @Rashi Gupta  @이정민  @Johannes Fürtler ,

I am Amen Teng from ServiceRocket Inc. We are looking at an opportunity to build a Workday - Jira connector. We would like to know more about your use case to shape the product, it would be nice if we can have a chat. 
(p/s: Not sales activities or whatsoever, just pure chatting :-) )

Here is the link to book my time: https://calendly.com/amen-teng/feedback

[Shraddha]

@Eugen G_following up on the comment -

I am having a similar use case wherein we get emails for failed workday integration processes. Would your solution be able to leverage/work in creating Jira tickets, if yes, how?

Let me know any references docs. We do have ScriptRunner as well in case the solution needs to.

Looking forward to your response.

[Eugen G_]

Hi Shraddha,

We no longer utilize ScriptRunner. But otherwise the implemented process utilizing a Workday notification to Jira is running smoothly.

The steps are as follows:

• Create a notification in Workday, which includes the necessary details/info. Your Workdayteam should know how to do it.
  • The notification should be sent to the email address of the used Jira Service Management project 
  • I recommend using a unique title. That will help filtering out any other unrelated emails
  • You probably will want to grab data-fields. I.e, here I recommend using specific "line openers". E.g.
    Error message title: bla bla bla
    Error message text: lorem ipsum
    
    Then, in an automation, use the these unique "line openers" to catch the content and save those either in a lookup-table or variables. I like to use "substringBetween(String open, String close)". Simply select what suits you best. More here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

Best,
Eugen

[Shraddha]

Hi @Eugen G_ Thanks a lot for detailed steps. I want to clarify few so that I understand correctly.

1. Can notification in Workday mean "error messages" due to integration failures? I will ask the Workday team if they can configure that. Currently they do have notifications captured via emails and are restricted to team email which tehy manually need to read and create tickets in Jira

2. I am not clear yet as to how to grab email data - do we use Jira Automation or anything else like scripting?

Looking forward to your response.

[Aidin Mahmoodi _ServiceRocket_]

Hey @Johannes Fürtler 

Did you manage to integrate Workday with Jira? I am keen to understand what product/ connector you ended up using.

Thanks!

[Eugen G_]

In case anyone is interested....

• We implemented 'simple BP notifications' to Jira and processing these with Automation in Jira.
  • Basically, the Automation (Jira) grabs the necessary content from the message-body,
  • saves it in variable(s)
  • and utilises the content of these variables in course of further process of the Automation.
  • Afterwards the 'ticket' in Jira is either closed or 'cancelled' accordingly.
• A parallel approach which we are still working on is the utilisation of Script-runner. Where is the difference compared to the above, one might ask. The idea her is to use REST API calls to Workday and retrieve the info, which is necessary - already pre-formatted (e.g. in JSON). The reason we are not doing it in Automation (JIra) is the fact, that it consumes too much processing time, which has influence on the overall Automation limits per project.

Hope that helps.

[WD Jira]

In case anyone is interested to integrate Workday with Jira, we have recently created a workflow for automation of User onboarding / Offboarding from Work day to Jira using JEMH and Jira Automation to create a set of Tasks and Sub Tasks, please reach out to me for end to end solution.  You can reach out to me to book my calendar 

https://calendly.com/vish1234

or 

jiraworkday@gmail.com

[Shraddha]

@WD Jira  I am interested to know how you have implemented the workflow. Please provide more specifics. Thanks

[Eugen G_]

I doubt he will be sharing the insights here as he wants to sell the solution ;-)

[Shraddha]

Agreed !

@WD JiraAtlassian community is a good platform to share your work/solutions in general. I advise you do not upsell here please.