Workflow Validator causes errors - Check your connection, then give it another try

[Bernard Van Heuverswyn]

I created 3 simple "Validators" on a transition from Unplanned to Planned.

• Start Date is Mandatory with a specific error message
• Due Date is Mandatory with a specific error message
• Assignee Date is Mandatory with a specific error message

If I publish this Workflow (Company Managed), when I attempt a transition from Unplanned to Planned without having entered this data, the error message is incomprehensible to users, they do not know what to do:

"We couldn't change the status of the item
Check your connection, then give it another try"

Users are complaining and I had to disable these validators.

If I make the same modification directly (not a card transition, but a modification of the Status directly in the card), it works, I get the correct error message

How to get around this bug?

Thanks

[John Funk · Accepted solution]

Hi Bernard,

Have you tried with a different browser? Or with Incognito mode? 

[Bernard Van Heuverswyn]

Yes. I'm working with chrome and also tested this problem on Mozilla

[John Funk]

And incognito?

[Bernard Van Heuverswyn]

Same

[John Funk]

It's probably time to contact Atlassian support then if you have not already. 

https://support.atlassian.com/contact/#/

Please post the resolution back here for future readers. 

Good luck!

[Bernard Van Heuverswyn]

Hi John, I did it 2 days ago and just receive the answer. It's a bug.
See the answer:

I wanted to inform you that our Dev team has confirmed this to be buggy behavior. 

They are currently deploying the fix in production and post that the correct message will be displayed while transitioning the issue through the columns.

We are sorry for the inconvenience caused due to this.

Thanks for your help

Bernard

[John Funk]

Great! Glad you found the bug and that a fix is on the way!!