Workflows validator

[Manar El Kefi]

Hello, I want to restrict the creation of subtasks per issue type and when the parent has done status, so I want to try that through workflow validator. But the problem is that when I access the workflows I can't find any . On the other hand, when I create a service management project, the workflows are displayed knowing that I am working on a software project. So I created a workflow but I don't know how to associate it with my software project.

[Trudy Claspill]

Hello @Manar El Kefi 

The first thing we need to determine is the type of project you are using where you want to set up this restriction.

Please go to the View All Project page under the Projects menu. Find in that list the project where you want to apply this restriction. Tell us what it says in the Type column for that project.

Next, have you already figured out how to apply the restriction you want through the workflow? If so, please share with us what you implemented in the workflow. Or are you asking us how that could be implemented in the workflow?

[Manar El Kefi]

It's a team-managed software project . I'm asking about how that could be implemented in the workflow

[Trudy Claspill]

The workflow management screens you have shown in your first screen image cannot be associated to Team Managed projects. Those can be used only by Company Managed projects.

Your requirement cannot be satisfied with the native workflow customization capabilities for Team Managed projects in Jira Cloud.

You could set up an Automation rule to detect that a subtask was added to an inappropriate issue type and/or added to an issue that was already set to a "done" status, and send an email alert about that having occurred and then deal with it manually. Or you could even choose to delete the subtask as part of the automation rule. I generally recommend against deleting issue because that is a permanent process and the issues cannot be restored after having been deleted.