Zephyr import of Jira User ID's not recognised

[Fay Redford]

I am attempting to import from CSV the test cases export from Jira/Xray.  The export from jira is picking up the user id but when trying to import into Zephyr the jira user IDs are not recognised 

2 test case has been imported but fields have been set to empty due to having invalid values:

• • Test case ######  Name :
    • Cannot add value Owner to field Owner - Invalid user value ID. User ID fields should match the ID of an existing Jira user. E.g. "99:27935d01-92a7-4687-8272-a9b8d3b2ae2e" .

Does anyone know what the 99: is in the example given above as this is the only difference between what I have and the example.  

[Tomislav Tobijas]

Hi @Fay Redford ,

What I managed to find is that the "99:" part is a system-generated prefix used by Jira Cloud to identify Atlassian Account IDs in certain contexts, especially when importing or referencing users in CSV files for some apps or integrations.

Native importer does not require this, but some apps might.

Basically, try to use the full format (99:<AtlassianAccountID>) for user fields to avoid import errors.

Cheers,
Tobi

[Fay Redford]

Unfortunately that didn't work, the Owner field in the generated report is blank.  This is the syntax used on the template 

   

[Tomislav Tobijas]

Hmm... 🤔

I'll be honest, I haven't tried this myself within Zephyr. I've labeled this question with their tag, but I'm not sure if someone from their support team is browsing forums.

I'd maybe recommend reaching out directly to their support teams via one of their listed channels > https://marketplace.atlassian.com/apps/1213259/zephyr-test-management-and-automation-for-jira?tab=support and you'll probably get a fast response.

If you do figure it out, feel free to share resolution here (if anyone else stumbles across this).

[Fay Redford]

Thank you for your help Tomislav, much appreciated.  I will reach out to them. :)