add-ons discrepency?

[Jon]

Hi Jira team,

Hope you're well today.  I have a two questions...

1. it appears there is a discrepency between the 'user installed addons' on the 'manage add-ons' screen (screenshot attached) 

and the 'user installed addons' from the system info screen (about 30 there... also attached).

Why the difference?  Is there a way to remove some of those listed on the system info screen marked as 'user installed'?

2. There are some 'user installed addons' I see on the 'manage add-ons' screen that I'd like to remove but I don't want to break anything.  I've read that at least one of these is needed to avoid 'breaking' Jira.  Can I remove these without a problem?...

* JIRA Working Hours Plugin (this is the main one I'd like to remove but heard doing so could cause problems)

* Atlassian Universal Plugin Manager Plugin

* psmq-plugin

* Service Desk Internal Base Plugin

Warm regards,

Jon

[Andy Heinzer · Accepted solution]

You have a good point about the differences between these two locations in Jira.  I'd like to explain some of the differences here.  The Manage Add-ons page is actually utilizing the Universal Plugin Manager (we also call it the UPM) in order to display that content there.  You can also see this in the URL of that page, it looks something like http://jira.example.com/plugins/servlet/upm  So right off the bat, there is an Atlassian plugin here that is used to help manager, organize, install, update, and possibly even license all sorts of add-ons.

The system page however is categorizing some of these entries differently, while others identify as the same as the UPM.   Some of these add-ons are installed at the time you install Jira itself.  Others can also be added when you install/update Jira Software and/or Jira Service Desk.   Why is this?  I have not found a clear answer yet.  However I suspect this system page is a hold over from previous versions of Jira that potentially pre-date the features found in the UPM today.

Can I remove these without a problem?...

1. * JIRA Working Hours Plugin (this is the main one I'd like to remove but heard doing so could cause problems)
2. * Atlassian Universal Plugin Manager Plugin
3. * psmq-plugin
4. * Service Desk Internal Base Plugin

Numbers 3 and 4 are required to utilize the functions in Jira Service Desk.  If you don't have service desk, then your Jira installation won't have these.  Or if you no longer wish to use Jira Service Desk, then yes you could remove these.

Number 1 also has Service Desk modules in it, however even non Service Desk environment could be using this. 

The Universal Plugin Manager (#2), is required if you want to install, update, or even license other plugins in Jira, as mentioned above.  I would not recommend removing that one either, as doing so could in turn limit your ability to manage plugins within the web UI of Jira itself.

[Jon]

Thank you

[Nic Brough -Adaptavist-]

Plugins classify themselves as system or installable, but the base product comes with a load that are installable.  The system information page shows them as reported.

The "manage add-ons" is more clever - it is aware of which ones are internal and part of the product and which your users install.

There is a simple answer - only remove the add-ons you have the option to remove under "manage add-ons".  Do not turn off or disable other plugins unless you have a specific need to remove their core functionality.

[Jon]

thanks