administrate hundreds of employees from one customer

[fharden]

Hi,

We use Jira Service Desk and we have one new customer with about 700 employees.

Every month new employees come and some old goes.

Any employee should be able to open a new jira-service-desk-ticket.

How can we handle this amount of employees?

[Jack Brickey]

@fharden, i'm not sure what you mean by "handle" but might I suggest that you have the project's Customer permissions set to allow "Anyone can send a request via the portal or email".

[fharden]

Thats a good idea.

But I think if we activate this option, there are suddenly many spam mails in the jira-servicedesk-ticketsystem.

The second point is that a couple of the customer-members want to see and administrate all current issues of the opened issues.

How can I solve this?

[Jack Brickey]

"Customers" can't admin the issues. If someone needs to actually be assigned an issue they must be an agent.