an issue type keeps getting assigned to an inactive user by default

[Eman Khan]

hello! i currently have an issue type that keeps getting assigned to an inactive user by default.  How can i update that?

[Jack Brickey]

Hi @Eman Khan , I would expect one of two causes, either there is a post function in the associated workflow or there is an automation rule. Can you look ate the History tab to assess further? Please share your findings.

[Eman Khan]

please see below

[Eman Khan]

so travis is the inactive user and he's set as the default approve for ' infrastructure leads for approval'

[Jack Brickey]

so it looks like Ashton changed to Travis so isn't this a procedural issue? Are you saying that something in the background is setting the assignee or simply that users are assigning to an inactive user?

[Eman Khan]

something in the background is setting the assignee and i can't determine what is causing it.

Travis is no longer in any user groups that i'm aware of, so i'm not sure where else to look

[Eman Khan]

So when ashton approved, it automatically assigned the ticket to Travis.  However, travis is no longer with the firm, so shiva approved.  I would like to replace travis's name with someone else

[Jack Brickey]

Did you inspect the workflow transition for Approved?

[Eman Khan]

so i do see this below, however i'm trying to see where i should go to update the user assigned to the infrastructure lead approved