can not create jira issue

[arno]

Hi all

    Due to the limitations of the server, we will carry out the migration of jira in the near future. According to the guidance of the official document, we have installed the new jira service in the new server, replaced the main directory data, and updated the relevant configuration files

    Our service and database are deployed separately, backed up daily with the mysqldump command, and we restore to a new database with the backup sql file and assign the new database to the new server. The jira service started normally, but we were unable to create an issue

When we create an issue or query with a jql statement, an error message is displayed

And the left column of the project is empty

We have performed the refactoring of the index operation, but this does not solve the problem, what is the cause of the problem

[Robert Wen_Cprime_ · Accepted solution]

Hi @arno .  What shows up in the log files (atlassian-jira.log)?

[arno]

你好 @Robert Wen_Cprime_ 

   感谢你的回复

  当我创建问题时，日志显示如下

[Robert Wen_Cprime_]

Here's what I found for problems with XSRF errors.  You may have to contact Atlassian Support about this problem.

https://community.atlassian.com/t5/Jira-questions/XSRF-check-failed/qaq-p/999637

This Community post references this KB https://confluence.atlassian.com/jirakb/creating-project-throws-error-creating-project-xsrf-check-failed-397083076.html

[YY Brother]

It seems jira server is not supported by Atlassian anymore @Robert Wen_Cprime_ 

[Robert Wen_Cprime_]

True, support for Jira Server ended in February.  so contacting Atlassian Support is not an option.

[arno]

Hi @Robert Wen_Cprime_ 

thank you for your help

I have found the cause of this problem, which is caused by our different tomcat configurations. I modified the server.xml file, and it is now back to normal, but we have encountered other problems, and this problem will be closed