can't access deep clone

[Lin Zhang]

Hi all,

I can't access deep clone, I have attached the screenshot below. Thanks.

Best regards,

Summer

[Jack Brickey]

Is you license up to date? Is you CC valid? Go to Apps an manage apps and look for deep clone. See what it shows there.

[Lin Zhang]

Hi Jack,

It seems that my license has expired. How to update my license? Thanks.

Best regards,

Summer

[Jack Brickey]

If you go to the Billing area under administration you can update your credit card info.

[Lin Zhang]

Hi Jack,

Yes, but how to update my credit card info, I can't find it, do you have guidance? Thanks.

Best regards,

Summer

[Jack Brickey]

Admin > billing > billing details where you should be able to edit the CC details. However, if this is purely a deep clone issue then reach out to them directly as @Marlene Kegel - codefortynine suggested.

[Marlene Kegel - codefortynine]

Hi @Lin Zhang,

I am Marlene the product manager of Deep Clone for Jira.

If you still have issues accessing our Jira cloud app, please get in touch with us directly. We're always happy to help.  

Thank you!

Marlene - codefortynine