can't see a resolved issues

[Ruby Lin]

Hi all, 

I know this is the question people asked for thousands of times. I'm not sure my problem is the same or not.
I'm a project manager, and I asked my team to create issue by themselves. They did it, and they solved the issue right away.

And now I can't know how many things they have done for the last week. I can only see the resolved issue if I search them on search bar. My team still can see the resolved issue on their board but not mine.  

Is there anyone who has similar problem as I do? 

[Max Foerster - K15t · Accepted solution]

Hi Ruby,

I assume your board is not configured the same way as the other board right? Does your board filter specifically look for issues with no resolution? Could you mabye share your board configuration here? Best, Max

[Ruby Lin]

[Ruby Lin]

Hi Max, 

I assume this is the config you asked for. Is this page, right? 

[Max Foerster - K15t]

Hi Ruby,

everything on the "General" tab is important right now (Board filter). Could you please attach that information?

[Ruby Lin]

[Ruby Lin]

Hi Max, 
I think this is it

Thank you 

[Max Foerster - K15t]

Hi Ruby,

I can't see anything obviously wrong here. So you see all issues in the other columns but not in the Done column? And your not using any quickfilter by accident? Another screenshot of your "active sprints" view of that scrum board would be interesting as well. 

[Ruby Lin]

Hi Max, 
I don't know if it is by default that resolved issues are supposed to be hidden. so I can only see them while searching them.

Thank you 

[Max Foerster - K15t]

Hi Ruby,

okay now it make's sense. I thought you weren't seeing the issues on the scrum board (="active sprints" in the sidebar). Right now you're looking at the backlog. And issues from the last column of the board (being in any status that is mapped to that column, so for example "Done") are never displayed in the backlog! If you want to see all issues, just head to the "Issues" menu entry in the sidebar and there set your filter accordingly.

Best, Max

[Ruby Lin]

Hi Max, 

I think I figure it out finally. Thanks a lot! 

BR, Ruby 

[Victor Mutambuki]

ruby,

Are you part of the USER ROLE in the project?

Victor

[Ruby Lin]

yes, I'm a developer in the project 

[Max Foerster - K15t]

I don't think that matters here for multiple reasons: 

• Ruby is able to see all issues if looking for them (so the Browse Permission is there)
• we don't know how the permission scheme is set up so asking for a specific project role doesn't necessarily mean it's a possible cause