can we have 2 comment section in jira?

[Sal]

Hello Everyone,

Is it possible to have 2 different comment section in Activity, one for email comments and other for adding comments manually adding instead of both in same section. if not, any workaround you may think of?

[Jack Brickey · Accepted solution]

Hi Salvi, Welcome to the Community. Unfortunately, this is not possible.

[Vikrant Yadav]

Hi @Sal  you can add multi text custom field with name  "Comments". 

[Jack Brickey]

True but it doesn’t behave like Comments. I would not call it Comments as it would be confusing.

[Sal]

Hello Jack and Vikrant,

I tried adding a custom field but its behavior is totally different from the original "Comments" field.

Thanks for looking into this matter.

[Andrew Laden]

If you use Enterprise Mail Handler for Jira (JEMH) and fully use it for inbound and outbound mail handling, you can enable a feature called "Notification History" that will add a tab that can be used to track inbound and outbound mail activity.

https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/2850866/Enable+the+Notification+History+Issue+Tab

[Sal]

Actually we are using our own developed Mail Handler which currently don't have this feature.