cannot complete sprint

[Nodar Vardiashvili]

  i make a custom field and add it in filter. than i cannot complete sprint. its write "You need the Manage sprints permission to start or complete this sprint"  and in board settings its show this error "We can't show the projects on this board, because the board's filter doesn't specify any. Your users may have trouble managing issues and sprints on this board. Try including some projects in the filter to fix this." -

[Developer 1]

@Nodar Vardiashvili , did you figure out what was the issue? Im getting a very similar issue.

The filter is pulling from 3 different projects, I already added the user as Scrum master in all of them and review the Permission schemes has "Manage Sprints" permissions for Scrum masters.

But anyway my user keeps getting the error message, what could be wrong here?

Permissions (it's the Default Software Scheme):

https://clb.sh/d11b50

[Nodar Vardiashvili]

@Atlassian Support Team  

[Nodar Vardiashvili]

my filter

board settings

cannot complete sprint

[Warren]

I think the problem that you're seeing is because the 

"AFFECTED PRODUCT TEAM"="AB RETENTION 360"

is bringing issues into the sprint from other projects.

Whoever is trying to complete the sprint, needs permissions from EACH project, not just the ABMEG one.

Run a JQL query as "AFFECTED PRODUCT TEAM" = "AB RETENTION 360" and add the column Project, so that you can see ALL the projects that are being used. Then ensure that whoever is closing the sprint has access to EACH one

[Nodar Vardiashvili]

 HI      @@Mohamed Benziane @Dave Bosman [Realdolmen] 

this is my filter. "affected Product Team " is custom field which i add in all project issue screen

if my filter is " project = abmeg " everything works perfect, users can close sprint and etc. but when i change filter " project = abmeg or " affected product Team" = a retenetion 360 " users caannot complet sprint

[Mohamed Benziane]

Hi @Nodar Vardiashvili,

It's normal, your filter is wrong, "Affected Product Team" is not a project name so you can't do what you have done.

you can do this but it will look only in the ABMEG project:

project=ABMEG and "AFFECTED PRODUCT TEAM"="AB RETENTION 360"

[Nodar Vardiashvili]

i want to show all ABMEG project issues and all other project issues where custom field affected product team = ab retention 360.  

in this filter 

project=ABMEG and "AFFECTED PRODUCT TEAM"="AB RETENTION 360"

 i can only show one issue

[Dave Bosman [Realdolmen]]

I can be wrong but it seems that the first filter should work. 

But you have to give the manage sprint permission in ALL project that are affected to the users that ned to be able to start or close a sprint

[Mohamed Benziane]

Hmm, i would do it like this:

"AFFECTED PRODUCT TEAM"="AB RETENTION 360"

It will retrieve all issue whre the customfield match your value. If you want to add condition by project you can do this:

project in ( your project1, yourproject2....) and "AFFECTED PRODUCT TEAM"="AB RETENTION 360"

[Mohamed Benziane]

@Dave Bosman [Realdolmen] You right the filter should work, i read too fast sorry for the misanderstood. @Dave Bosman [Realdolmen] is right you have to look at your permission scheme.

[Dave Bosman [Realdolmen]]

@Mohamed Benziane

I did the test and his filter should work and your solution is over-complicated

Every time when new projects are created he needs to change his filter.

The problem is (i think) that the users do not have the correct permissions in all project to start and stop a sprint. Your solution would have the same problem!

[Dave Bosman [Realdolmen]]

@Mohamed Benziane

No problem. We all make mistakes. (me too) ;-)

[Nodar Vardiashvili]

this user have project manager role but cannot complete sprint.

[Mohamed Benziane]

Do he have this permission in all projects ?

Regards

[Dave Bosman [Realdolmen]]

@Nodar Vardiashvili

But does the role have the manage sprint permission.

And does he have it in all projects? 

[Nodar Vardiashvili]

i add in all permission scheme this role. evrebody who have software application acces can manage sprint. but itsnot working

[Mohamed Benziane]

Can you provide us a screenshot of the error message ?

[Mohamed Benziane]

Hi @Nodar Vardiashvili

Make sure you have the permission manage sprint permission in your permission scheme.

Did you add you're new customfield into a valid issue screen ? Your filter retrieve some results ? Make a search with your filter to be sure that you have some results.

Regards

[Dave Bosman [Realdolmen]]

Hi @Nodar Vardiashvili

Did you check the permissions? What is the result?

Is a correct filter added? Is the filter shared with the people that can open the board? 

Try to give some more information about your config!

Regards

Dave