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change font color with automation

Daniel Jones November 14, 2024

Hello, this may be answered out there but I have looked and not found this yet.

JIRA Data Center/Server version 9.4

I want automation to change the color of the text font in the Summary to Red if it goes past the due date.

I can update the summary text value, but I have not found how to change the size or color of it.

 

Note that is this for the actual issue, not email text.  Also, I did try a solution found in the forums but I get an automation error that says the field must be a string.

 

At this point I would be happy if I could change the color of just about ANY field, but Summary would be best.

 

Thank you in advance to all of you!!

2 answers

0 votes
Kseniia Trushnikova
Community Champion
November 14, 2024

Hi @Daniel Jones,

The Summary field cannot be formatted. But to change color (to red) in multiline text fields, you can use this:

{color:red}{{issue.customfield_12345}}{color}

Example:

Screenshot 2024-11-14 at 17.24.12.png 

Daniel Jones November 14, 2024

I was using the Advanced Edit function, but Thank you I will give this a try.

0 votes
Samuel Gatica _ServiceRocket_
Community Champion
November 14, 2024

Hi @Daniel Jones 

The summary formatting is not supported at the moment.

I found this suggestion {{Summary Field}} does not support markup Text Effects  but is now closed and won't be implemented.

 

Best regards

Sam

 

Daniel Jones November 14, 2024

Thank you @Samuel Gatica _ServiceRocket_ 

that stinks.  do you know if any other fields ARE supported for this?

Samuel Gatica _ServiceRocket_
Community Champion
November 14, 2024

Hi @Daniel Jones 

In alll fields that support rich text you can change the format and colors. 

Check the suggestions made here by @Kseniia Trushnikova 

 

Best regards 

Sam

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