change view of attached files

[Alex Silver]

I am wanting to change the view of the attached file in my tickets. I am only able to see this thumbnail like below. I need access to details like the full file name and date of the upload. I was able to do this in the old version. We have a dev person in our office but he is not sure. Can you help me help him figure this out?

[John Funk]

Hi Alex,

Not sure how to do that with the built-in Attachments, but we use the add-on called Cloud Files which gives us lots of capabilities. 

[Alex Silver]

What do you mean by Built-in? These are attachments that our users can upload to the tickets. 

[Adrian Stephen]

Hi @Alex Silver 

I believe John was referring to the built-in attachment plugin in Jira.

He is using a 3rd party attachment plugin which gives him a lot more features. 

Have you tried disabling the thumbnails? 

• Configuring file attachments

[John Funk]

Sorry, yes, just to clarify - I was referring to the out of the box attachment function that comes with Jira. We use a third party vendor add-on for additional functionality. 

[Alex Silver]

@Adrian Stephen Our admin removed the thumbnails and said it did not change anything. Do you have any other suggestions for us?

[Alex Silver]

@Adrian Stephen As there been any movement on updating the file attachments in JIRA?