com.spg.jira.service.RankingListener event: com.atlassian.jira.event.issue.IssueEvent, after Upgrade

[Hans Pesata]

Hi!

We recently upgraded to Jira 8.5.2 and we now see a lot of entries in the atlassian-jira.log like:

2020-01-13 14:30:15,162+0100 ajp-nio-8009-exec-7 ERROR s.depman 870x1322818x1 1swz926 10.108.48.8 /rest/api/latest/issue/AS-165531/transitions [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.jira.event.issue.IssueEvent@5885b0d7[issue=AS-165531,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][issue,379151][author,s.depman][created,2020-01-13 14:30:15.155][id,6554738],eventTypeId=5,sendMail=true,params={eventsource=workflow, baseurl=https://mydomain.com/jira},subtasksUpdated=false,spanningOperation=Optional.empty]] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.spg.jira.service.RankingListener.onIssueEvent(com.atlassian.jira.event.issue.IssueEvent), listener=com.spg.jira.service.RankingListener@7d22472d}]

java.lang.RuntimeException: com.atlassian.jira.entity.property.EntityPropertyService$PropertyResult.getEntityProperty()Lcom/atlassian/fugue/Option;. Listener: com.spg.jira.service.RankingListener event: com.atlassian.jira.event.issue.IssueEvent
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:57)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:227)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:112)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEventIfNotificationsAreEnabled(DefaultIssueEventManager.java:180)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:162)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:204)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:101)
at com.atlassian.jira.workflow.function.event.FireIssueEventFunction.execute(FireIssueEventFunction.java:62)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:842)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:799)
at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:514)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy533.transition(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy3088.transition(Unknown Source)
at com.atlassian.jira.rest.v2.issue.UpdateIssueResource.transitionIssue(UpdateIssueResource.java:92)
at com.atlassian.jira.rest.v2.issue.IssueResource.doTransition(IssueResource.java:310)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
... 5 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 1 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 15 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
... 36 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:37)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 57 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NoSuchMethodError: com.atlassian.jira.entity.property.EntityPropertyService$PropertyResult.getEntityProperty()Lcom/atlassian/fugue/Option;
at com.spg.jira.service.RankingHelper.getProjectProperty(RankingHelper.java:187)
at com.spg.jira.service.RankingHelper.getProjectUser(RankingHelper.java:149)
at com.spg.jira.service.RankingListener.onIssueEvent(RankingListener.java:62)
at sun.reflect.GeneratedMethodAccessor1845.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)
... 294 more

Any hint on what is going on would be greatly appreciated!

Thanx in advance,
Hans

[Adrian Stephen · Accepted solution]

Hi @Hans Pesata 

The line "Caused by: java.lang.NoSuchMethodError" is usually caused by incompatible 3rd party plugins.

Please try the resolution here :

• https://confluence.atlassian.com/jirakb/jira-server-fails-to-start-or-functionality-fails-with-classnotfoundexception-in-logs-278069832.html

1. Stop JIRA
2. Go to your the $JIRA-Home/plugins/installed-plugins directory

3. Rename the $JIRA-Home/plugins/installed-plugins directory to $JIRA-Home/plugins/installed-plugins2

4. Restart JIRA - This will re-create the the $JIRA-Home/plugins/installed-plugins directory but JIRA will start without any plugins
5. If the issue is no longer reproducible, Reinstall the add-on with the latest version through the Administration > Add-ons > Find new add-ons page.
6. You may later delete the $JIRA-Home/plugins/installed-plugins2 directory which is no longer in use. 

[Hans Pesata]

Hi @Adrian Stephen 

Thank You for Your reply!

I found the "bad" Plugin and removed it from Jira.

Regards,
Hans

[Adrian Stephen]

Glad to hear that @Hans Pesata ! Have a nice day!