confluence software disappeared

[akaki janjalashvili]

Hello, the confluence software disappeared and asks me to install it again. Can I restore old data?

Product plan : Free

[Trudy Claspill]

Hello @akaki janjalashvili 

Refer to this article:

https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/

Confluence Cloud Free plans will be deactivated after 120 days of inactivity. Your Site Admin should've been notified by email warning about the product being deactivated due to inactivity.

This post has more details:

https://community.atlassian.com/t5/Confluence-discussions/If-your-site-continues-to-remain-inactive-it-will-be-deactivated/td-p/2043944

Per that post, between the 122 and 162 days of inactivity, the site might be restorable.

[akaki janjalashvili]

how can i restore?

[Nic Brough -Adaptavist-]

You will need to raise this with Atlassian support (unless you took a backup before you let the system lapse).

However, free and starter users are not supported, I'm afraid Atlassian won't even look at the backups to see if your site could be restored if you were on a free or starter tier.

[Nic Brough -Adaptavist-]

Depends - when you removed the old Confluence system, did you take a backup?

[akaki janjalashvili]

I did not remove. Maybe free version restriction about activity is not enough.