create issue button configuration

[Gal Fatal]

Hi,

I would like the create issue button to show only selected list of issue types instead all the available issue type in the project (but keep them active)

for example in this case I would like to put the task in gray and do let the users create task from this screen.

The reason is that I am creating tasks in automation way, so I do not want the user to create task from the trivial create issue button

Any help will be appreciated.

Thanks!

[Trudy Claspill · Accepted solution]

Hello @Gal Fatal 

There is currently no native function to restrict the issues in the Create dialog. If the issue type is available in the project and is an Epic or standard issue type, then it will be available.

There is a change request to enable restriction of the issues based on the user/role. You can add your vote to it here:

https://jira.atlassian.com/browse/JRACLOUD-44557

The current work around is to put a validator in the Workflow Transition for Create for the issue type to check the creator of the issue and block it at that point. Unfortunately that means a user has already filled in the fields. You could use the Message custom field type to display a static message in the dialog indicating that the Task type issue creation for users will be blocked, but it is not an ideal work around.

And this post talks about using Scriptrunner to create the validator.

https://community.atlassian.com/t5/Jira-questions/When-creating-issues-how-can-I-limit-the-issue-types-depending/qaq-p/1990050

[Gal Fatal]

Thank you @Trudy Claspill for the useful info.