create second view on our board

[rogier.peerlings]

Hi guys,

I am looking for a good solution to track our production issues.

We have our project work that we track on our standard scrum board. Beside the work we do in our sprint, we also solve production issues. These production issues are placed and tracked on a separate board. I would like to create a view of this 'production issue board' above our scrumboard. I have seen this in my previous work and there it was solved by placing an extra swimlane with a query. Unfortunately, I cannot just create a separate swimlane with a query without changes the complete scrum board. 

I know it has something to do with the board filter and/or board configuration.

All help highly appreciated. Thanks!

[Steve Sauser]

Add all Jira Projects that the team does work within to the Board Query (this will bring in all projects).  

Create a Quick Filter to either filter out your Production Issues or to just see your Production Issues.  

Project in (Key)

Project not in (Key)

These will give you a Quick Filter button where you can either narrow to ONLY see your Production Issues (same board) or to not see your Production issues based upon your needs at any given point in time.  

[Nic Brough -Adaptavist-]

You say "I cannot just create a separate swimlane" - problem there is that this is exactly what you are asking to do.  You need another swimlane.  One with a query that says "these are production issues"

What is stopping you from doing this?

[rogier.peerlings]

If I create another swimlane, I have to go to board config and have to base the view on queries... then I can add another swimlane. However, that also completely changes the view (based on User stories) of our scrumboard.

I need the scrum board to be based on user stories (as it is now) and add a swimlane above based on a query that shows the open production issues.

[Nic Brough -Adaptavist-]

You can't mix types of swimlane like that I'm afraid.  It's a single setting.

[rogier.peerlings]

exactly... though, I know it should be possible in one way. I have seen it. Could you recreate the user story view based on a query?

[Nic Brough -Adaptavist-]

You would need to use non-dynamic JQL.  So each swimlane would be a story, but you'd have to say

• Row 1: Production issues
• Row 2: Story = ABC-1
• Row 3: Story = ABC-2
• and so-on