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delete or deactivate or revoke users in Jira

NBbucket
Contributor
August 24, 2021

I have the free license for Jira and a few users were invited. Now I have the need to remove 2 users. when I go to People>>Search People and Teams I see the users that I want to remove. when I click on their icons I do not see an option to remove/revoke/inactivate the user. My best option is to remove the user completely. Please help.

2 answers

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2 votes
Answer accepted
Jack Brickey
Community Champion
August 24, 2021

Go to administration (cog icon)> user management find user and revoke access

NBbucket
Contributor
August 24, 2021

thanks for your quick answer. How do I go to Administration (cog icon). I went to Admin.atlassian.com but cannot see any users. the only place I can see users is under people in Jira Cloud.

0 votes
NBbucket
Contributor
August 24, 2021

How do I go to Administration (cog icon). I went to Admin.atlassian.com but cannot see an users. the only place I can find the user is under people in Jira Cloud.

Jack Brickey
Community Champion
August 24, 2021

If you don’t see user management at admin.atlassian.com then you are not a full Jira admin. If you believe you are please share image of what you do see.

NBbucket
Contributor
August 24, 2021

I am attaching 2 screen shots:

  • my Jira>>People>>search people and teams  - showing the users
  • my Admin>>Settings>>Administrator  - showing I am the only admin
  • my Admin>>Directory - showing no managed users.people in Jira.jpgadmins.jpgno managed users in Admin.jpg
Jack Brickey
Community Champion
August 24, 2021

In top right corner next to your avatar you should see a cog icon. Click that and see if you have user management.

NBbucket
Contributor
August 25, 2021

Problem solved. I was logging in with the wrong email. When I logged in with the email that has full Admin privileges I was able to see the cog icon and user management. Thanks to all who helped on this issue. 

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