email notification

[Aymane jilali]

Hi Community 

I'm trying to automate "send email" after the creation of a specific type of request, I managed to create the automation rule. My question is it possible to have the same content as The  user created an issue. email generated by jira 

[Chi Am _Addon-Solutions_]

Hi @Aymane jilali 

Do you want to send the description of your ticket in the body of your email?

[Aymane jilali]

[Aymane jilali]

like this one, i know that i can play with smart value to get this fields, but I'm wondering if there's a method to show it like this 

[Chi Am _Addon-Solutions_]

you can create your own HTML rendering by injecting html tags into the body of your email and enabling the HTML rendering option

[Aymane jilali]

i'm not so familiar with HTML tags, I wonder if there's an easy path to get this info, or duplicate it from the jira system 

[Chi Am _Addon-Solutions_]

No, it's not possible. The only way is to go through specific HTML injections.