email requests not created in service desk

[Ben]

Hi,

i've setup a server based email address to accept emails in the service desk. that email is related to the EMAIL request type.  the connection log shows a success.

however, when i send an email to that address, it doesnt register a ticket. when i try the same with the default address,it works fine. 

im not sure where the problem is since both emails (server based and atlassian's defult) are related to the same request type and the connection log to the server based email shows success.

I've also confirmed that the inbox has gotten my email. 

any ideas?

[Benjamin]

Hi @Ben 

You might want to check the email processing logs to see if wasn't rejected or dropped. It might give some indication there. It should located like on another tab where the processing logs are at.

Hope this helps.

-Ben

[Ben]

Hi @Benjamin  thanks for the reply. 

i dont have anything in the logs. they are empty. 

i've also tried to setup a gmail based account there. i got an automatic email once the connection was made, and then i submitted an email which was processed. 

i think  i should be getting a confirmation email for the server based account (right?), but im not getting it. 

[Ben]

not sure how, but it resolved on its own. perhaps it was a time issue from the server's side. 

[Benjamin]

Strange but glad it worked out in the end.