escalation service to auto close jira tickets

[Mary Mark]

Hi

I'm looking to create an escalation service that will set resolved jira tickets to "Close" status when they have been resolved for more than 7 days

However, on the "close" transition there is a required field called: Performance Feedback to prompt the user to enter a value

I would like to set this to a default value of: Met Expectations without manually setting it.

Below is the code. What is not working is setting the Performance fieldback field value to:

Met expectations.

In the escalation service:

I left the following unchecked:

skip permission

skip validator

skip condition

If i checked all of them, the performance feedback value is blank...

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def cf = customFieldManager.getCustomFieldObjects(issue).find {it.name == 'Performance Feedback'}
issueInputParameters.addCustomFieldValue(cf.name, 'Met Expectations')

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager

CommentManager commentManager = ComponentAccessor.getCommentManager()

commentManager.create(issue, currentUser, 'This ticket has been in "Resolved" state for 7 or more days without an update. This ticket will be automatically moved to "Closed" state.', true)

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Any help is appreciated.

Thanks,

Mary

[Kian Stack Mumo Systems]

Mary,

I just based mine on the template Scriptrunner provides.  Please try something like this.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def customField = customFieldManager.getCustomFieldObjectByName("Performance Feedback") // name of CF

def optionsManager = ComponentAccessor.getOptionsManager()

def fieldConfig = customField.getRelevantConfig(issue)
def option = optionsManager.getOptions(fieldConfig).find { it.value == "Met Expectations" } // value of option

issueInputParameters.addCustomFieldValue(customField.id, option.optionId as String)
issueInputParameters.setSkipScreenCheck(true)

CommentManager commentManager = ComponentAccessor.getCommentManager()

commentManager.create(issue, currentUser, 'This ticket has been in "Resolved" state for 7 or more days without an update. This ticket will be automatically moved to "Closed" state.', true)

 

[Mary Mark]

Hi Kian,

This works!

Do i have to call this explicitly?

issueInputParameters.addCustomFieldValue(customField.id, option.optionId as String)
issueInputParameters.setSkipScreenCheck(true)

 I already uncheck the boxes.. to not allow skip transition/condition/validator.

Thanks,
Mary