escalation service to close ticket and add a comment

[Mary Mark]

Hello,

I am trying to create an escalation service that will close tickets greater than 7 days, sets the resolution to completed and adds a comment. In the workflow, when the close button (transition) is selected, a transition screen pops up and prompts user to select resolution and a value. The field resolution is a of type select list. The value to set should be "completed" I would like to bypass the transition screen and automatically set the status as closed, resolution as completed. 

The code I have is the following but it is not working. It mentions that 

Variable "customFieldManager" masks a binding variable of the same name. Please choose a different name for variable: "customFieldManager"

--------------------------------------------------------------------------------------------

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.comments.CommentManager

def customFieldManager = ComponentAccessor.getCustomFieldManager()

def cfSelect = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Resolution")

def cfConfig = selectCf.getRelevantConfig(issue)

def value = ComponentAccessor.optionsManager.getOptions(cfConfig)?.find {

    it.toString() == 'Completed'

}

issue.setCustomFieldValue(cfSelect, value)

issueInputParameters.addCustomFieldValue(customField.id, option.optionId as String)

//issueInputParameters.setSkipScreenCheck(true)

CommentManager commentManager = ComponentAccessor.getCommentManager()

commentManager.create(issue, currentUser, 'status set to close, resolution is completed and ticket has been automatically closed.', true)

Thank you. 

[Aron Gombas _Midori_ · Accepted solution]

The message means that a variable with that name is already "prepared" for your script! So I guess all you have to do is removing this line:

def customFieldManager = ComponentAccessor.getCustomFieldManager()

and the error should disappear.

Also, note that you don't actually use the variable "customFieldManager" anywhere in the script, so this line was useless anyway!

[Mary Mark]

Hi Aron,

Thanks for your reply. I tried to remove the line but still getting errors. Please note that I am placing this code in the console in escalation services. 

The errors are as follow:

Cannot find matching method com.atlassian.jira.issue.customfields.manager.OptionsManager#getOptions(java.lang.Object). Please check if the declared type is correct and if the method exists.

[Static type checking] - Cannot find matching method com.atlassian.jira.issue.IssueInputParametersImpl#addCustomFieldValue(java.lang.Object, java.lang.String). Please check if the declared type is correct and if the method exists.
Possible solutions: addCustomFieldValue(java.lang.Long, [Ljava.lang.String;), addCustomFieldValue(java.lang.String, [Ljava.lang.String;), getCustomFieldValue(java.lang.Long), getCustomFieldValue(java.lang.String)

Please advise. Thank you. 

[Aron Gombas _Midori_]

The OptionsManager class does provide a getOptions() method:

https://docs.atlassian.com/software/jira/docs/api/8.0.0/com/atlassian/jira/issue/customfields/manager/OptionsManager.html

Groovy can't call it for some reason. Isn't this possible that your "cfConfig" variable is NULL?

[Mary Mark]

Hi Aron,

Thank you very much for your feedback and your guidance. After playing with the code for a bit, I think I got what I want. Basically when a user clicks on the closed button, it prompts for the required field resolution and I want to set that value to completed. 

I updated it with the following and it works. What I'm confused is what is the difference between the above method getting the select list customfield: Resolution and performing a set value to: Completed. 

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.comments.CommentManager

def constantsManager = ComponentAccessor.getConstantsManager()

def resolution = constantsManager.resolutions.findByName("Completed")

issueInputParameters.setResolutionId(resolution.id)

CommentManager commentManager = ComponentAccessor.getCommentManager()

commentManager.create(issue, currentUser, 'This ticket has been in "Resolved" state for 7 or more days without an update. This ticket will be automatically moved to "Closed" state.', true)

I am still learning and appreciate all advice and guidance.

Thanks!

[Aron Gombas _Midori_]

Great work! Please accept my answer above if it guided you to the solution.