facing issues in last status is done and not showing as completed in sprint

[Fatima AlZarooni]

Hi I am facing the same issue, the below is my workflow, know its complex but its necessary  so when I complete sprint it doesn't shows as completed in Sprint

please help!  

apologies I will try to rephrase, in my sprint with the above workflow mentioned all my stories when I come to end the sprint it doesn't shows completed even if all my stories are in released status. what could be the problem.

when i am about to end my sprint my completed stories doesn't shows as done and it carries forward into next sprint.

[Fatima AlZarooni]

Hello everyone. thank you so much for your help. I have finally reached to a conclusion and my problem is solved.! 

thanks a lot, your guys are great !!!!!!!1

[Fatima AlZarooni]

Hi everyone, I have worked on the suggestion @Bill Sheboy  did , and moved Done column to last now this is how my board looks

but I have noticed the tasks in my sprint still doesn't shows as story points completed however I have 2 tasks completed and has 3 story points (please see screenshot below) 

2 yellow highlighted are in done status but still shows as 0 completed story points.

is that because JIRA  will consider any changes before moving the column DONE to the end ??

[Bill Sheboy]

Hi @Fatima AlZarooni -- Welcome to the Atlassian Community!

For Jira's Scrum boards, an issue is considered completed for the sprint when it is in a status mapped to the last / rightmost column of the board.  The resolution, status category, etc. have no impact.

If your "done" status is not mapped to the last / rightmost column, that is why Jira indicates the issues are not done when you try to complete the sprint.

Kind regards,
Bill

[Fatima AlZarooni]

thank you so much this really helped.  so, in the board it is not necessary to keep all the status right because makes the board really long to scroll.  so, if I add a last column from done status which is "Released" my problem will be solved?

[Bill Sheboy]

You may not need to add another column to the board; just move the status values...

Under board configuration, it is the status mapping to the columns that matter.  Please add your final status in the column at the far right side so those issues are considered "completed" for the sprint.

[Nikola Perisic]

Welcome @Fatima AlZarooni 

What exactly is not being shown as Completed?

When you complete a sprint, the issues that are in Done status category will be removed from the columns that are mapped to that status and also all of the issues that were not completed will be transferred to the sprint of your choosing.

[Fatima AlZarooni]

apologies I will try to rephrase, in my sprint with the above workflow mentioned all my stories when I come to end the sprint it doesn't shows completed even if all my stories are in released status. what could be the problem.

when i am about to end my sprint my completed stories doesn't shows as done and it carries forward into next sprint.

[Nikola Perisic]

Have you mapped your Done issues with the column?

Additionally you can find all of the issues within a closed sprint:

sprint in closedSprints()

[Fatima AlZarooni]

how to do that can you please advise

[Nikola Perisic]

To view these issues, you would click on the Search bar of your navigation, then click on the View all issues, select the JQL and then copy and paste the query that I have sent from above.

[Vishal Biyani]

@Fatima AlZarooni 

Can you phrase your question better?

What is the issue that you want to discuss about? is that when sprint is completed, what is not showing as Completed? 

[Vishal Biyani]

@Fatima AlZarooni 

Can you check on below

• Check Resolution Field: Ensure that the Resolution field is set for all tickets in the "Done" column. You can do this by adding a post-function in the workflow to set the Resolution when moving tickets to "DONE".

• Complete Sub-Tasks: Make sure all sub-tasks are marked as "Done". Jira requires all sub-tasks to be completed before the parent issue is considered done

[Fatima AlZarooni]

I'M sorry  i didn't understand as i am very new to this. can you refer to my shared image where i have to add the done column and the resolution field ?

regarding subtasks i am sure we are not using it.

[Vishal Biyani]

The stories that are in Released status and have moved to next sprint, get the issue key of those, and run below jql

key in (<first key>, <second key>) and resolution = Unresolved

If you get some output, means there are issues that don't have resolution set. 

[Fatima AlZarooni]

should i have a done status? as per the image above of our workflow the (DONE) STATUS IS not existed in our workflow, does that matter?

[Vishal Biyani]

The status in Green (Approved for Release and Released) belongs to Done Category

[Fatima AlZarooni]

yes than it should be counted as done and not move to next sprint as (not completed ) issue right?

[Fatima AlZarooni]

iam sharing my column's screenshot maybe something is being wrong here 

[Nikola Perisic]

Done column needs to be the most right column.