graphics on dashboards, total hours or working hours

[Corentin]

Hi users ! 

I'm a Jira software user for my company.

I'm started to follow some indicators on jira thanks to dashboard and smart tools like gadgets.

I was just wondering if time shown on those graphics are total hours or working hours.

I've already seen that working hours are programmable in the settings but it doesn't tell me what is the current setting on dashboards.

Thanks everybody

[Zoryana Bohutska _SaaSJet_ · Accepted solution]

Hi @Corentin 

Also, you can try Dynamic Filter - it allows you easily to create custom filters with a user-friendly JQL replacer. After you can show in graphs statistics data about time spend, story points, statuses, and other issue fields by gadgets to Jira Dashboard.

Hope it will help

This app is created by my SaaSJet team, so let me know if you need help

Regards

[Corentin]

Thanks for the suggestion.

I'm gonna look at those new ideas

Regards,

Corentin

[Earl McCutcheon · Accepted solution]

Hello @Corentin ,

Thanks for reaching out and I would be happy to help out and give more details about the expected behavior of the gadget in question. 

However, there are a lot of different options throughout the various dashboard gadgets so I have a couple of questions to narrow down the scope.  First off, what gadget are you looking at? Are you using a pre-installed native Jira gadget or a gadget that is part of a third-party Add-on?  And if it's a Third-party add-on app do you know what app is providing the gadget, If you are not sure what is the gadget's name?

A list of pre-installed native gadgets can be seen here:

• https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/

Regards,
Earl

[Corentin]

Hi @Earl McCutcheon,

Thanks for your answer.

You right actually ! I use 3 types of charts for now.

- Time to First Response

By Atlassian
--> Displays the number of hours taken to respond to issues for a project or filter.

- Average Time in Status

By Atlassian

--> Displays the average number of days issues have spent in status.

- Resolution Time

By Atlassian

--> Displays a bar graph of elapsed time to resolve issues for a project or filter.

Would you be able to tell me if those 3 charts take working hours into account ?

Regards,

Corentin

[Earl McCutcheon]

Hello @Corentin ,

Thanks for the clarification and looking at these gadgets, however, no, they do not calculate based on working hours they are based on the overall time on all three.

As an example for Time to first response is covered here.  noting

The chart only registers the first comment added to an issue other than the reporter. A transition or attachment does not record an entry visible to the gadget. 

It uses the custom field "[CHART] Date of First Response" in combination with the created timestamp and is calculated via a time between calculations between:

dateOfFirstResponse AND issueCreationDate

for the Average Time In Status gadget is detailed here, noting

This gadget will only show the average time spent on the selected statuses for issues that are resolved with a resolution set on the same day. For example, there are 10 issues resolved on March 16, the total time spent on each selected status will be divided by 10 issues, despite when these issues are created. 

 And Resolution time is the total time the issue was unresolved, detailed here, Noting:

the resolution time is the difference between an issue's Resolution Date and Created date.

If you are looking for more granular working hours summaries on a Service Management Project I would suggest looking into SLA metrics, where you can set up pause events to not run the SLA timers during preset SLA Calendars for controlling the timers under defined working hours, like Pause the timers after hours and on weekends.

Then you can use the Service project reports on your dashboard as detailed here.

Alternatively, there are third-party apps that expand on this functionality, a few examples are given in this thread that seems to line up with your use case:

• https://community.atlassian.com/t5/Jira-questions/How-is-average-age-chart-calculated/qaq-p/1458016

but there are also a lot of more granular time tracking apps in the marketplace as well and the majority of them do have dashboard gadgets built-in for the functionality, but some may be overkill for what you are looking for but possibly add in additional features that you are looking for in addition to just a dashboard gadget that would help more long term goals,  But regardless Check out the following list to see if any of these better suit your needs:

• https://marketplace.atlassian.com/search?category=Time%20tracking&hosting=cloud&product=jira

Regards,
Earl

[Corentin]

Thank you very much for those explaination very precise.

I got all what I need here.

Regards, 

Corentin