how do i make the description field visible to customers in Jira service desk cloud

[Harold Prestage]

I need help making the description field visible to customers on the portal

[DPKJ · Accepted solution]

Here are steps to help you,

• Go to the administration section for your SD project.
• Click on "Request Types"->"Edit Fields" for the request type you'd like to add description field.
• In the upper right hand corner there will be a button that says "Add a Field".
• If you select this, it will provide you with a check list that shows available fields for the issue type.
• Simply select the "Description" then click "Apply".

[Harold Prestage]

I know how to add it, ow do I make it visible to customers on the portal?

[DPKJ]

Please look at these screenshots if this helps,

STEP - 1

STEP - 2

STEP - 3

[Harold Prestage]

Please see attached 

[DPKJ]

@Harold PrestageOn my site description is visible after making it visible from this screen.

I don't think there is any other screen for configuration.

[Harold Prestage]

I manage to fix this , you have to change the render from Wiki to default text type rendering