how to enable universal plagin manager in jira

[metinbulak]

I can not reach manage app section in jira.

I see in the log that upm plugin is disabled and I can not enabled it.

I get error "you have found dead link"

I also try to reach over rest api /rest/plugins/1.0/com.atlassian.upm.atlassian-universal-plugin-manager-plugin-key

I get same dead link error.

How to enabled upm plugin?

in the log file I see this:

Atlassian Universal Plugin Manager Plugin : com.atlassian.upm.atlassian-universal-plugin-manager-plugin
Version : 4.0.8
Status : disabled
Vendor : Atlassian
Description : This is the plugin that provides the Atlassian Universal Plugin Manager.

[Kurt Klinner]

@metinbulak 

Hello,

think the first thing to do would be to clear the plugin cache as described at https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

There is a general knowledebase article available on that topic that covers also other options

https://confluence.atlassian.com/confkb/how-to-manually-reset-upm-or-manually-upgrade-upm-818580144.html

Let me know if that helps

Cheers

Kurt

[metinbulak]

Hi Kurt Klinner

I get the error in jira not in confluence.

I also delete plugin folder and recreate it starting jira but no solution.

This plugin status is disabled on database, I can not enable it.

[Kurt Klinner]

@metinbulak 

Sorry my fault mixing up that you are on jira.

Can you by chance share your catalina.out / atlassian-jira.log file

Cheers

Kurt

[metinbulak]

I have log file but I can not upload here

[amhasan]

Hi @metinbulak ,

I am facing this same issue after a Jira upgrade, and not able to see the manage add-ons page so not able to enable the UPM. it still shows as disabled in the Jira system page.

Thank you. 

Ambreen