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how to fix value for Customer Field in Jira?

Megha Dutta June 19, 2020

Hi i want add new custom Field in Jira and want it will pick Alert Assignee Name automatically. Please guide for the same. 

1 answer

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John Funk
Community Champion
June 19, 2020

Hi Megha,

I am not sure exactly what you are trying to do. Are you wanting to send a notification to the assignee with the value of a custom field changes? 

Can you give an exact example?

Megha Dutta June 19, 2020

Hi John_Funk

i want to add one new Custom Field naming Resolved by in which i want it will display the User Id of the Person who Logged in and resolving that particular issue.

Megha Dutta June 19, 2020

Suppose if any Alert Assigned on my Name and when i worked on that alert and changed its status to resolved then that newly added custom field automatically store my name in that custom Field. 

John Funk
Community Champion
June 19, 2020

Thank you for the clarification. You could create an Automation For Jira rule that when the issue is transitioned to Done you place the value of the current user into the custom field. 

I would create the custom field as a User Picker (single user) type custom field. 

Megha Dutta June 19, 2020

How to create that Automation??

I tried Custom Field Mentioned by you but its not picking User Name Automatically.

John Funk
Community Champion
June 19, 2020

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Give that a try and post back here with any questions.  :-)

Megha Dutta June 20, 2020

hi

i didn't found any Automation option under System.

M working on Jira Version 7.12.2. Please guide accordingly.

Megha Dutta June 24, 2020

Hi John_Funk

Waiting for your answer.

John Funk
Community Champion
June 24, 2020

Ah, the deployment type above on this post said you were using Cloud.

For Server, Automation for Jira is an add-on/plug-in. There is a limited but Free version called Automation For Jira Lite or a fully functioning paid version which is just Automation For Jira. 

See this document for the comparison of the two products:

https://confluence.atlassian.com/automation/getting-the-right-version-993924597.html

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