i can't open Jira after upgrade to 7.2.15

[Jason Hsu]

i found that i can't open Jira login website after upgrade to 7.2.15. There are no error message during upgrading. who can help ,thank you so much!

[Nic Brough -Adaptavist-]

java.lang.OutOfMemoryError: Java heap space

is a smoking gun.  The system has run out of memory because you have not allocated enough for it to function.

You need to increase the amount of memory for the heap - this is the -Xmx setting in the environment

I don't know quite enough about your set up to be precise about where to look to change this, and there are different ways to set it in different places.  It is usually, for most installations, in the setenv.sh (Unix-like OS) or setenv.bat (Windows) files in the bin directory.

[Jason Hsu]

hi Brough:

i already fix the problem of memory, you are my hero! Thank you very much!

[Jason Hsu]

i guess that jira has some trouble of Re-Indexer, what can i do?

[Mesut Yilmazyildirim]

Please check  atlassiona-jira.log file for errors.  That will show what the problem is.

Also some disabled plugins causes JIRA to not boot up. Please also check if you have any disabled plugins via below sql;

select  * from pluginstate where pluginenabled = 'false';

[Jason Hsu]

i found below error message from log file:

"2018-07-17 14:45:30,440 Caesium-1-4 ERROR ServiceRunner [c.a.s.caesium.impl.SchedulerQueueWorker] Unhandled exception thrown by job QueuedJob[jobId=User Profile Field Re-Indexer,deadline=1531809857403] java.lang.OutOfMemoryError: Java heap space"

i guess that jira has some trouble of Re-Indexer, what can i do?

[Mesut Yilmazyildirim]

...

[Jason Hsu]

hi Mesut Yilmazyildirim:

Thank you for your kindly help 2 :@)