internal server error while restore

[gagan m s]

hello,

jira restore is getting stuck at reindexing data at 96%.

i tried restarting the jira, now its showing internal server error.

kindly help.

[Nic Brough -Adaptavist-]

It wasn't "stuck", it was indexing things it can't pre-count (it can count issues in Jiraissue, so it can estimate on them, but that is not everything it needs to index).

By killing it part way through, it's likely that you have corrupted the index.  But it could be something else too.  You'll need to read the logs of the new start to see what the internal server error is, then fix that, restart, and re-index in full without killing it again.

[gagan m s]

thank you Nic.

but it was in the same state for almost 3 hours... so i restarted....

can you tell me which log i need to go through or provide you?

[Nic Brough -Adaptavist-]

Have a look at

<jira home>/logs/atlassian-jira.log

then, if that is empty or not showing you errors

<jira install>/log/catalina.log