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[Luis Núñez Muñoz]

Al querer realizar una automatización y que el ultimo paso sea enviar un correo con la descripcion de la tarjeta en jira. El correo no despliega información.

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[Bill Sheboy]

Hi @Luis Núñez Muñoz 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Kind regards,
Bill

[Luis Núñez Muñoz]

Thank you for your attention, here is the evidence.

[Luis Núñez Muñoz]

Bill, I ran a test again and it worked, I think it had a space before the square brackets.

Thanks!!

[Bill Sheboy]

Your rule is using the Issue Created trigger, and that trigger can fire so quickly that some of the issue data may not be available when the rule starts.  This may cause expected results, such as missing field data and rule errors.

The work-around / fix for this symptom is to always add the Re-fetch Issue action immediately after the Issue Created trigger.  This will slow down the rule and reload the data before the rule proceeds to the next step.

Please try adding that action and re-test to observe the impact.  Thanks!