issues getting stuck on transitions

[gagan m s]

hello ,

i have added a screen to one of the transitions in the workflow.

however when i try to use it on the issues, it is getting stuck at loading screen.

this is issue happens only when i have added custom screen to transition or else everything works fine.

[Fabrizio Galletti]

First of all check your application log, usually some error should be present there.

When i'd a similar behaviour was generated by a particular custom field not rendering correctly.

Try to add a different transiction screen without any field, meanwhile check if you have some particular condition on your transaction

[gagan m s]

thanks for the answer Fabrizio.

here is what i got in catalina

07-Feb-2018 00:00:45.915 WARNING [http-bio-443-exec-418] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://snjira.services.conduent.com/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

and in Jira software log

06-Feb-2018 09:24:45.939 WARNING [main] org.apache.catalina.startup.SetAllPropertiesRule.begin [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'maxSpareThreads' to '75' did not find a matching property.

[gagan m s]

i found that my summary and description fields are causing this issue.

how can i go about now?

[Nic Brough -Adaptavist-]

Read the application log.  Catalina.log is the Tomcat server log, you need to have a look at atlassian-jira.log