jira update support

[Nuwan Vithanage]

we have local host 2 jira project on /opt/atlassian/jira and /opt/atlassian/jira2 with custom port port for jira2 and custom home directory for jira2 as well . at the moment jira1 projet version is JIRA v7.7.1 and Jira2 project is  JIRA v7.9.2 i need to update both projects jira version to latest stable version 7.10.2 . I have conducted following steps to update both jira project  but unfortunately got some issues. Appreciate  your support this regards.

information_schema |
| backup_jira2_201805 |
| confluence |
| janjoon |
| jira |
| jira2 |
| mysql |
| performance_schema |
| sys |
| testlink |
| zabbix

mysqldump jira > /home/nuwan/JIRAUPDATE/jira.sql
mysqldump jira > /home/nuwan/JIRAUPDATE/jira2.sql
mysqldump jira > /home/nuwan/CONFLUENCEUPDATE/jira.sql

tar -zcvf jira.tar.gz /opt/atlassian/jira && cp jira.tar.gz /home/nuwan/JIRAUPDATE
tar -zcvf jira2.tar.gz /opt/atlassian/jira2 && cp jira2.tar.gz /home/nuwan/JIRAUPDATE

tar -zcvf jira-home.tar.gz /home/jira && cp jira-home.tar.gz /home/nuwan/JIRAUPDATE/
tar -zcvf jira2-home.tar.gz /home/jira2 && cp jira-home.tar.gz /home/nuwan/JIRAUPDATE/

cd /opt/atlassian/jira2/bin
./stop-jira.sh
cd /home/nuwan
wget https://www.atlassian.com/software/jira/downloads/binary/atlassian-jira-software-7.10.2-x64.bin
chmod 777 atlassian-jira-software-7.10.2-x64.bin
./atlassian-jira-software-7.10.2-x64.bin

[Nic Brough -Adaptavist-]

The first message you show us tells us that Jira is not running.  You should check whether it is running, and read the logs to see what is wrong with it.

Your second message is about Confluence, not Jira.

[Nuwan Vithanage]

Atm jira is running my concerns is how can update jira way that I mention above is correct if there any article or document please share with me 

[Nuwan Vithanage]

Checking if your instance of JIRA Software is running
Upgrade check list
Back up your external database
We strongly recommend you back up your JIRA Software database if you have
not already done so.

Please refer to the following URL for back up guidelines:
http://docs.atlassian.com/jira/jadm-docs-0710/Backing+up+data

Check plugin compatibility
Check that your non-bundled plugins are compatible with JIRA Software
7.10.2.

Access the plugin manager through the following URL:
http://localhost:8070/plugins/servlet/upm#compatibility

For more information see our documentation at the following URL:
http://docs.atlassian.com/jira/jadm-docs-0710/Upgrading+JIRA+applications

Please ensure you have read the above checklist before upgrading.
Your existing JIRA installation is about to be upgraded!

The upgrade process will shut down your existing JIRA installation to complete the upgrade.

Do you want to proceed?
Upgrade [u, Enter], Exit [e]

Your instance of JIRA is currently being upgraded.
Shutting down JIRA...
Checking if JIRA has been shutdown...
JIRA failed to shutdown. Please kill the process manually before proceeding.
Continue [c, Enter], Exit [e]
c
JIRA failed to shutdown. Please kill the process manually before proceeding.
Continue [c, Enter], Exit [e]
e
Rolling back changes ...

[Nic Brough -Adaptavist-]

That's another totally different problem.  You are trying to upgrade a running Jira.  The script tries to stop it, and fails for some reason.

You need to shut down a Jira to upgrade it.  You need to read the log file to find out why Jira has not shut down, and possibly forcibly kill it if necessary.