license renewal

[gulnara.ice]

Hello.

Please clarify, if server licenses expire in February 2024, is it possible to purchase them with a longer period now? When the validity period for the existing licenses expires, you can activate the following. is it possible?

[Robert Wen_Cprime_]

Hello @gulnara.ice ! Welcome to the Atlassian Community!

For Server, Atlassian has stopped selling NEW Server licenses as of Feb 2021. They also stopped offering upgrading and downgrading Server licensed user tiers.  At this point, you can only purchase maintenance for already-purchased Server licenses until Feb 2024.  Maintenance will follow annual cycles until Feb. 2024.

[gulnara.ice]

Robert thanks.

Yes, I know that I can't buy new ones, only renew existing licenses. the question was different. Can I now buy an extension for a period after February 2024?

[Robert Wen_Cprime_]

Cloud and Data Center are licensed differently.  You will give up your perpetual licenses for a subscription that can be renewed on a monthly or annual basis.

Nothing beyond annual basis that I know of.

[Nic Brough -Adaptavist-]

No.  Server licences end in February 2024 completely. 

The server licence entitles you to three things:

• To run and use a Jira server install.  This is a "perpetual" entitlement - you can carry on running and using your Jira server after the licence expires. 
• Support from Atlassian.  This ends when your licence expires.  All support for Server is going away completely in Feb 2024.
• Upgrades, you can upgrade to any version released before the licence expires.  There are not going to be any more releases of Server after Feb 2024

So, there's no point buying a licence past Feb 2024 - you won't get anything from it.

[gulnara.ice]

Thanks for the reply. Please clarify which is better to choose - a subscription to the Data center or the Cloud? Are there restrictions on the territory of Russia?

[Nic Brough -Adaptavist-]

Cloud and DC are very different pieces of software.  They do the same thing, look similar and have (mostly) compatible data structures, but they are very very different.

We can't make the choice between Cloud and DC for you.  DC is almost identical to server, so if you move to DC you may not even notice any difference.  Migration to Cloud is going to show significant change to your users.  They have different costs, different functions and to make a decision as to which way to go, you need to compare them in detail, maybe even getting a Cloud trial to see if it works the way you want.

There are currently restrictions on using Atlassian in Russia - see https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

[gulnara.ice]

Nic,

please specify, will migration to DC or to the cloud be considered as the purchase of a new product?

[Nic Brough -Adaptavist-]

New product, but Atlassian may discount or take into account your remaining server licence time.

[gulnara.ice]

Hi

On your website https://www.atlassian.com/ru/migration/assess/journey-to-cloud It is stated that "after the date of termination of support, Atlassian and Marketplace partners will cease technical support for any issues, including security updates and bugfixes for critical vulnerabilities." That is, the protection of our customer's business is greatly reduced due to threats and vulnerabilities. It is also not possible to migrate to the cloud or to the Data Center version before the date of termination of support due to restrictions. Are there any other ways to solve this problem? Or is it our problem after buying licenses?

[Nic Brough -Adaptavist-]

Yes. 

You can migrate before your licence ends.

You say " It is also not possible to migrate to the cloud or to the Data Center version before the date of termination of support due to restrictions." - that's complete nonsense.  It sounds like someone has not understood what a migration is or how software works and handed down some arbitrary and silly rule with no good reason.

[Mayur Jadhav]

Hi @gulnara.ice ,

Welcome to the Atlassian Community

As per the Atlassian News, the Atlassian server Product is going to expire in 2024 which means Atlassian is not going to provide support further.

I don't think so purchasing an for the long period will help, It would be good if you either migrate to the cloud or go with a Datacenter license.

For More Information Please reach out to Atlassian Support.

Regards,
Mayur

[gulnara.ice]

Thanks for the reply. do I understand you correctly, if I transfer my business account to the cloud, then technical support for licenses will continue after February 2024?

Please give technical support contacts?