link issue doesn't work

[Flávio Henrique Licorio Leiva]

I'm trying to link issues in a company managed project but the button doesn't have action.
In my team managed projects it's working.
What is the possible configurations that I can try to do to make work?

[Robert Wen_Cprime_]

hello @Flávio Henrique Licorio Leiva ! Welcome to the Atlassian Community!

One thing to check is if you have the Link Issues permissions for that project's permission scheme.

[Flávio Henrique Licorio Leiva]

[Flávio Henrique Licorio Leiva]

This is the permissions to link issues in this project. I've role Administrators in this project.

[Robert Wen_Cprime_]

Those permissions look correct.

Can I see the "greyed out" issue link button on one of your issues?  Properly redacted, of course.

[Flávio Henrique Licorio Leiva]

When I click in "Link issue" 

POST /gateway/api/gasv3/api/v1/batch
{"success":true,"validationErrors":null,"message":null,"code":0}

And nothing happens

[Trudy Claspill]

You can use the Permissions Helper to check if a specific user has enough permissions to perform a specific action for a specific issue. That can help you diagnose the problem.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

[Trudy Claspill]

@Flávio Henrique Licorio Leiva 

Can other users of your Jira system link issues?

Is issue linking enabled at the system level? To check that

1. Click the gear icon near your avatar.

2. Choose Issues

3. In the new navigation pane choose Issue Linking

At the top of the screen it will say if issue linking is on or off.

[Flávio Henrique Licorio Leiva]

No one can link. And the issue linking is ON. In team managed projects I can link the issues, just in company managed projects I cannot

[Trudy Claspill]

Does this affect all Company Managed projects?

Were you or other users able to create issue links in Company Managed projects at some point in the past?

What does the Permissions Helper tell you?

Could you try using the Where Is My Field option to search for the Linked Issues field? I ask this because I found in this post a mention that somebody else who had problems linking issues discovered the problem was the Linked Issues field had been hidden, and that was revealed by the Where Is My Field tool.

[Flávio Henrique Licorio Leiva]

I'm not the Company admin. But it's happen in every company managed projects.

[Flávio Henrique Licorio Leiva]

I will talk with the Company admin to try the Where Is My Field tool.