local support team in India?

[Dhivya Raghuraman]

Hi,

Is there a support team based out of India for any cloud instance issues?

Regards,

Dhivya

[ruchika.gupta]

Hi @Dhivya Raghuraman 

Were your billing issues resolved?

Thanks!

[Shannon S]

Hello Dhivya,

Good afternoon! Thanks for raising this in the Community. My apologies for the lack of response thus far on this issue.

I checked your open tickets and saw you raised several tickets with our billing department. I can confirm an advocate accepted your first ticket, and they're currently working on your issue and will be contacting you shortly.

In the meantime, we appreciate your patience.

Take care, and you'll hear from us soon.

Shannon S | Atlassian Community support

[Dhivya Raghuraman]

Thank you, Shannon. Appreciate your support here in the community! The first ticket has been acknowledged and is being worked upon. 

Just stating the fact that 5 hours of first response time for a P0 is a little too late a response time for high-priority issues (after support from the community threads), especially for Organisations that have 800-1000 employees. Would really appreciate a faster turnaround time. Thanks!

[Dhivya Raghuraman]

Our entire organisation of almost 800+ people are stuck but no response after constant followups on the support ticketing (except the automated acknowledgement after the ticket is raised) which is why I am looking for someone to call/ chat with locally. 

[Dhivya Raghuraman]

Raised muliple P0/Highest priority tickets 3-4 hours ago, Zero response on any of them

[Prerna Sony]

Hello @Dhivya Raghuraman 

Welcome to the Atlassian Community !

I would recommend to open a ticket with Atlassian Support .
Please describe your issue(along with screenshot/screen-recording is preferable) .

Hope this helps !