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mail from Jira

Ela Yehudayi
Ela Yehudayi
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September 19, 2022

Hi, I do not receive any mail from Jira. Can you please help me?

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John Funk
John Funk
Community Champion
September 20, 2022

Hi Ela - Welcome to the Atlassian Community!

You probably should open a support ticket with Atlassian to see if your email address is getting blacklisted for some reason.

https://support.atlassian.com/contact/#/

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Dave Mathijs
Dave Mathijs
Community Champion
September 19, 2022

Hi @Ela Yehudayi welcome to the Atlassian Community!

Are you the only user not receiving email notifications for Jira or are there multiple users not receiving notifications?

Are you expecting customer notifications from the portal or user/agent notifications from JSW/JSM?

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Ela Yehudayi
Ela Yehudayi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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September 21, 2022

Hi

We just (I and my manager) started to use Jira so I do not know.

I am expecting update notification from the task.

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