no 'key' field for Issue xxxx while importing a project

[denizyilmazagkoc]

Hi,

I am trying to import a project from Project Import feature, I got this error.

           no 'key' field for Issue xxxx while importing a project

This is an urgent situation, no one answers my ticket from support.

Regards,

Deniz

[Rodrigo Girardi Adami · Accepted solution]

Hi Deniz,

I was checking this case and it seems that it was resolved by restoring a snapshot of the VM. The issue didn't happened afterwards. We couldn't find the root cause for this error, but the issue was corrected by a restoring procedure.

I'll proceed in closing this question for now.

Cheers,

Rodrigo

[Sonny Singh]

Hello @Rodrigo Girardi Adami

What do we do if the backup is from Cloud(source)? Its not possible to do restore snapshot on cloud. Or do you mean a snapshot of the server(target)

Sonny

[Muhammet Ayal]

Hi All, did you find a solution?

[Gajan Umapathy]

I'm getting the same problem.

There was a problem parsing the backup XML file at /opt/jira/data/import/entities.xml: No 'key' field for Issue 68552.

Although the issueid with 68552 does not exist on the entities.xml or on the database.

[denizyilmazagkoc]

I am sorry, what you mean the support key? By the way, the ticket number is [JSP-211316]. thanks..

[Muhammet Ayal]

Hi Deniz, I also got the same error. Did you find a solution?

[pborkowski]

Can you paste me your support key? I'll check it myself.